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Terms & Conditions

General
This website is owned by Katherine Hamilton Ltd. The registered company number is 10823359 and the registered office is The Gatehouse, Trevilley, Sennen, Penzance, TR19 7AH. Our VAT number is 156 818 481.

We use the terms “we”, “our” and “us” throughout our terms and conditions, privacy policy, cookie policy and returns and refund policy pages to refer to Katherine Hamilton Ltd.

Privacy Policy
Our Privacy Policy can be found on our Privacy Policy page.

Terms of sale
1. Our contract
By placing an order on our website you are offering to purchase the goods and or services in your basket for personal use, subject to the following terms and conditions.

When you place an order you will receive an e-mail confirming receipt of your order. A contract between us for the purchase will be formed when your payment has been approved by us and we have debited your credit or debit card.

We reserve the right to decline your order for any reason, including payment problems, product availability and product information error. Any products or services on the same order that has not yet been confirmed via email will not form part of the contract and will form part of a separate contract.

2. Delivery
Charges will vary depending on the delivery service ordered. Despatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or superior force for which we will not be responsible.

3. International delivery

  1. Customs & duties
    You or the recipient are responsible for any import duties, taxes, customs, legal, regulatory and certain practical restrictions.
  2. Import restrictions
    You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
  3. Currency
    Purchases will be completed in pounds Sterling. Your bank or credit card provider may charge you administration costs.

4. Pricing and Availability
We endeavour to display the most recent, accurate and reliable information on our website at all times. Any occasions when information displayed contains incomplete data, typographical errors, or inaccuracies are unintentional errors.

If we discover an error in the price of any goods that you have ordered we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you we will cancel the order. If you cancel and you have already paid for the goods, we will provide a full refund including postage.

5. Payment
In order to provide you with the services, products and information you request, we securely store and use necessary personal details in line with our Privacy Policy. If for any reason there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to despatch your order.

6. Cancellations
You may cancel your contract with us under the Consumer Contracts Regulations within 14 days of receiving the goods or of the day our carrier indicates you received the goods. To cancel, please return your order within 14 calendar days along with the returns slip, giving ‘cancellation’ as your return reason. Otherwise, please follow our Returns and Refund Policy.

Returns address:
Katherine Hamilton Ltd
The Gatehouse
Trevilley
Sennen
Penzance
TR19 7AH
United Kingdom

Please ensure that you retain evidence of having sent the goods to us.

Provided that you have notified us on the return slip that you wish to cancel your order and the return meets our Returns and Refund Policy, you will be entitled to a full refund, including basic delivery charges where applicable, within 14 days of our receipt of the goods.

If you wish to return your order outside of the cancellation time period specified above, please refer to our Returns & Refund Policy. If you have failed to take reasonable care of the goods, we reserve the right to deduct from the refund any amounts due by way of compensation to either repair the goods or cover any loss.

For further enquires please contact us or call 0330 223 2688.

7. Gift and E-vouchers

  1. Gift and E-vouchers may not be exchanged for cash.
  2. Gift and E-vouchers are redeemable as full payment for merchandise on katherinehamilton.com only. If more than the amount stated on the voucher is spent, the card will then form partial payment for the transaction. If less then the amount stated on the voucher is spent, the remaining voucher balance will be credited to you via an e-voucher.
  3. The gift and e-voucher will expire after the stated expiration date and the stated value will be forfeited.
  4. KH Intimates Ltd cannot be held liable for gift and e-vouchers that are lost or stolen.
  5. Gift and e-vouchers can be cancelled or returned under our cancellation and returns and refund policy.
  6. KH Intimates Ltd reserves the right to amend these terms and conditions from time to time where deemed necessary.

8. Returns and refund policy
Our returns and refund policy can be viewed on our Returns & Refund Policy page

Terms of website

  1. Access to website content / copyright
    Unless otherwise stated, any intellectual property in the content of this website (including pictures, designs, logos, photographs, written text and other material) belongs to us or our licensors. The website is intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal, non-commercial use is prohibited without our prior written permission.
  1. Website changes
    We reserve the right to amend errors or to update information at any time without prior notice.
  1. Product display
    We strive to ensure that our products are featured as accurately as possible on our website. The equipment we use and the display and colour capabilities of the equipment that you use to view our site, may however affect the colours that you see on the screen. We cannot guarantee that the display of any colour, texture, or detail of our products will be accurate or the same as the physical product nor can we be held responsible for any limitations of the equipment you use to view our site.

Severance
If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions but shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.

Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising from your use of this site.

Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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