Refund policy

You may cancel your contract with us under the Consumer Contracts Regulations within 100 days of receiving the goods or of the day our carrier indicates you received the goods. To cancel, please return your order within 100 calendar days along with the original packing slip.

Returns address:
KH RETURNS
PO BOX 1158
WINSCOMBE
BS25 9AU
UK

Please ensure that you retain evidence of having sent the goods to us.

Provided that you have notified us on the return slip that you wish to cancel your order and the return meets our Returns and Refund Policy, you will be entitled to a full refund within 14 days of our receipt of the goods.

If you have failed to take reasonable care of the goods, we reserve the right to deduct from the refund any amounts due by way of compensation to either repair the goods or cover any loss. For further enquires please contact hello@katherinehamilton.com.