To return a product you must do so by post or courier within 100 days of receiving the goods, or of the day our carrier indicates you received the goods. We will refund you in full via the original payment method used. Please note that due to shipping delays as a result of Covid19 returns may take 14 days to process.
UK Returns are free using our free returns label, downloadable below.
Please retain your proof of postage.
For International Returns you are responsible for paying the return delivery and customs charges and/or duty fees.
We recommend that you use an insured shipping method and retain proof of postage.
If using your own courier, please send your return to:
Katherine Hamilton c/o Fulfilment Crowd
2 Hillridge Road
Where e-vouchers or gift vouchers have been used as tender for an order (whether in whole or in part), any item that is returned within that order will be refunded first in e-vouchers to the same value that was originally spent in e-vouchers or gift vouchers. Any remaining balance will be refunded to the payment card.
With the exception of faulty or damaged goods, if you return your purchase after the 100 day period, we reserve the right to deny you a refund. We will instead either provide you with an e-voucher to the value of the goods or return your purchase to you, and charge you the applicable delivery fee.
Care of our goods
Whilst inspecting the goods you have a statutory duty to take reasonable care of them, therefore please ensure that you do not damage the goods whilst you inspect them. When trying on the items please avoid make up, fragrance or lotions coming into contact with the item. Due to the intimate nature of briefs, they can only be returned for a refund if they have not been worn.
You must ensure that you return the original undamaged packaging (including tags) along with the item/s you wish to return.
Where you have failed to take reasonable care of the goods we reserve the right to deduct from the refund any amounts due by way of compensation to either repair the goods or cover any loss.
In the event of a return, you will not be refunded the discounted proportion.
No refund or exchange will be given without a receipt or other proof of purchase.
Our Returns and Refund Policy does not affect your statutory rights in respect of faulty, incorrect or damaged goods.
Returns outside of returns period
If you return your purchase outside of the period outlined above we reserve the right not to offer you a refund and instead provide you with an e-voucher to the value of the goods.
If you you wish to exchange your goods we advise placing a new order for the required size/colour. Placing a new order ensures that the item you want is available and in stock.
Your original order can be returned to us using the enclosed Returns slip. Once this is received back at our warehouse it will be refunded.
If you need additional information or require help with an exchange please email firstname.lastname@example.org and our customer care team will be happy to assist you.