skip to Main Content

Frequently Asked Questions

Placing an order

If you wish to cancel or amend you order please contact us as soon as possible and we will make every effort to action your request. We cannot however guarantee that we can cancel or amend your order once it has been placed.

If you have received your order and you wish to return or exchange it please refer to the Returns & Exchanges slip enclosed with your order.

Please ensure that you are entering the billing address that is registered with your bank. If your payment is still not being accepted please contact your bank. If your bank is unable to resolve the issue please contact us and we will make every effort to assist.

Please sign up to our newsletter to be notified via email of our news and updates, including sales and product launches.

Shopping Our Products

If an item you want is out of stock, please contact us and we can advise when it will be back in stock on our online shop and we can refer you to our stockists who may have it in stock.

Please visit our Bra Fitting Guide to help establish your bra size and please also refer to our Size Guide for international size conversions.

Gifts

When completing the delivery information at the checkout, ensure that you put the recipients address as the delivery address. The invoice for the order will be dispatched to the billing address and the order will be dispatched to the delivery address.

Please view our Gift Shopping Guide for our gift shopping advice.

All orders are enclosed in a complimentary gift box.

Payment

We accept payment by Visa, MasterCard, American Express, Discover, JCB and Diners Club International.
We also accept payment with Bosom Galore and Katherine Hamilton Intimates gift and e-vouchers.

Delivery

Please view our Delivery page to view all delivery options and fees.

Please view our Delivery page to view which countries we deliver to, including exclusions.

An adult signature is required upon delivery if you have opted for UK Special Delivery or International Signed and Tracked. All orders are delivered by Royal Mail, If no one is available to sign for the delivery the driver will leave a note and take the parcel to your nearest Post Office for you to collect.

Returns & Exchanges

Please view our Returns & Refunds policy for instructions.

We endeavour to process refunds within 14 days of receipt of the returned item. You will receive an email notification to confirm when we have received and processed your return.

The original delivery charge for the delivery of your order and any costs incurred in the return of your order is not refundable.

We endeavour to process exchanges within 14 days of receipt of the returned item. You will receive an email notification to confirm when we have processed and dispatched your exchange.

Lingerie Care

Please follow the care instructions on the care labels attached to the inside of your item. Please also read our Lingerie Care guide for further advice.

0
Back To Top
Close search
Search